Return Eligibility
You may request a return of an unused, unopened item within 30 calendar days of delivery. It must be in its original packaging with the safety seal intact. Proof of purchase, such as an order number, is required.
Please contact us before sending a return. We will provide the correct return address and instructions. Our business address is not automatically the return destination.
Return Window
Email or call us within 30 calendar days of delivery. Once the return is authorized, send it within 14 calendar days of receiving the instructions, unless we agree otherwise.
Non-Returnable Items
Opened or used supplements, items with broken safety seals, and goods damaged by misuse are not eligible for a change-of-mind return. This does not limit remedies for damaged, defective, expired-on-arrival or incorrectly supplied goods, or any rights you have under applicable law.
Damaged, Defective or Incorrect Orders
Contact us promptly if you receive the wrong item, an expired item, a damaged package or a broken safety seal. Include your order number and, where possible, photographs. Do not use the product. We will arrange a suitable replacement or refund and cover necessary return shipping when the problem is our responsibility.
Refund Process
After we receive and inspect an eligible return, we will notify you of approval or explain why it does not meet the return conditions. Approved refunds are made to the original payment method. We do not charge a restocking fee.
For a change-of-mind return, the original delivery charge is not refundable. If the return is due to our error or a defective item, we refund applicable delivery charges as required. Statutory rights take priority over this policy.
Refund Processing Time
Approved refunds normally appear within 5–10 business days. Your bank or payment provider may affect the posting time. We will issue refunds within any shorter deadline required by law, including where an order cannot be shipped as promised.
Exchanges
We do not offer direct exchanges. For an eligible change-of-mind return, request a return and place a new order for the item you want once available. For an incorrect or defective order, contact us so we can arrange the appropriate remedy.
Return Shipping
You pay the actual return shipping cost for a change-of-mind return. We cover necessary return shipping for incorrect or defective goods for which we are responsible. Please use a trackable service and retain your receipt.
Cancellation
Contact us as soon as possible to request cancellation. We can cancel and refund an order before it has been dispatched. Once dispatched, eligible goods can be handled through the return process. If shipment is delayed beyond the promised time, any cancellation and refund rights required by law also apply.
Contact Information
Rahman Prime Inc
3875 Metro DR, Jackson, MS 39209, USA
Email: contact@rahmanprime.com
Phone: +1 (769) 278-7772
Customer support: 24/7.